About Us

Case Studies

Vital is committed to our focused business model and the result is expertise unmatched in business critical solutions.  Vital works hand-in-hand with your business and technical people to plan, develop, and deploy end-to-end solutions for protecting your critical business processes through leadership services and technologies.  The following are case studies from our customers who chose to partner with Vital to deploy their mission-critical solutions.

HP Success Story: Vital Support Systems and Case and Roberts, P.C.

With help from Vital Support Systems, Case & Roberts, PC upgraded their IT system to meet all of their necessary practice, federal, and global requirements, including higher accessibility for better performance and client satisfaction, as well as greater storage capacities to accommodate future growth.

• HP Success Story: Vital Support Systems and Case and Roberts, P.C. [PDF]
• Listen to Case and Roberts, P.C. Podcast

Charter Bank and Vital Support Systems: A Partnership You Can Bank On

Charter Bank and Vital Support Systems began working together to improve productivity, enhance security, and boost efficiency of this three-branch bank headquartered in Johnston, Iowa. Together, the partnership has proved to be successful on all fronts – thanks to a dedicated team of professionals at Vital Support Systems and a desire to give Charter Bank the tools it needed to serve its customers.

• Charter Bank and Vital Support Systems: A Partnership You Can Bank On [PDF]

Vital Support Systems Allows America's Family Coaches to put Family First

As America's Family Coaches (AFC) began to grow in their use of technology, as well as their breadth of services, they recognized a need for a valued IT partner – and that’s when Vital Support Systems came into the picture. Vital Support Systems and AFC's shared commitment to values and integrity set them on the right course to success.

• Vital Support Systems Allows America's Family Coaches to put Family First [PDF]

Lint Van Lines and Vital Support Systems: Moving Forward with Innovative Technology Solutions

When Lint Van Lines recognized a need for an IT partner who could handle a large workload, multiple needs, and a growing company, they turned to Vital Support Systems. Together, the two partners created an IT environment with greater efficiency, flexibility and room to grow.

• Lint Van Lines and Vital Support Systems [PDF]

HP Success Story: Vital and Charles D. Jones Company

With help from Vital Support Systems, the Charles D. Jones Company creates an effective High Availability and Disaster Recovery system by virtualizing servers, reducing employee downtime and significantly saving on power and cooling costs.

• HP Success Story: Vital and Charles D. Jones Company [PDF]
• Listen to Charles D. Jones Company Podcast

Vital Support Systems & Ankeny Community Schools: An A+ in Partnership

The Ankeny Community School District is located just six miles from Des Moines. It is the 10th largest district in the state for student enrollment, and is also the fastest-growing school district. In 2010, the district is projected to serve more than 8,500 students and should easily break the 10,000-student mark in the 2015-2016 school year.

• Vital Support Systems & Ankeny Community Schools: An A+ in Partnership [PDF]

Vital Support Systems Enhances Via Christi Health's Technology

With help from Vital Support Systems, Via Christi’s IT department is providing the medical center with an “Always On” environment where scheduled downtime is almost non-existent — while significantly decreasing datacenter costs through virtualization.

• Via Christi and Vital Support working together [PDF]
• Listen to Via Christi Podcast

Hear What Vital Support Systems Clients are Saying! Featuring messages from: Jeff Sparling, Vital Support Systems, CEO Phil Wasson, Tri Rivers Health Partners, V.P. and Chief Information Officer Greg Martin, DMACC, VP of Information Solutions Marti Vandemore, Heartland Financial, Senior V.P. of Information and Operations Jim Thomas, Pella, Corporation IT Director

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Vital Support Systems Putting the Focus on Healthcare »

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Testimonials

"I give credit to Vital Support Systems all the way around in resolving our problem. Their engineers were excellent to work with and had only one objective in mind- to solve the problem. No frenetic hysteria- just steady, solid, highly competent expertise in troubleshooting to resolution."

Dane Boat
Sales Engineer
Century Link Channel Alliance

Vital Support Systems just completed a VoIP project for our Bank.  I just wanted to let you know that we are very pleased with our new Cisco VoIP phone system and the project resources that Vital provided to complete this project for us.  The Vital team did an excellent job on this project.  We tend to set high standards for the consultants we choose to work with and they certainly met our expectations.  We are looking forward to working with you on our future VoIP projects at our remaining branch offices.

Joel Walker
Senior Vice President
First Federal Bank

"Vital provides us with robust solutions to our business needs.  We are always trying to utilize technology to improve our processes and Vital is one of our most significant partners.  They are always willing to bring new solutions to us, or help facilitate issues with our current products. We enjoy the open communications with Vital.  They are a great group of people and are enthusiastic about what they do.  Their integrity, knowledge and willingness to think creatively makes them a true business partner."

Dean Hiles
Director of Information Technology
Genesis Health Systems

"We don’t have to worry about development or training; we can expect that Vital will bring the appropriate resource to the table to assist us in reaching our goals. Vital staff is courteous, knowledgeable, ready, able and willing to be a full partner in providing excellence in customer service in partnership with Mercy."

Jim Strother
Director of Information Technology
Mercy Medical Center

"Vital personnel meet their commitments but are flexible if the project requires it. Our account manager is very responsive to our needs and all of the network engineers we’ve worked with have been excellent."

JaNelle Anderson
Director of Information Systems
Mary Greeley Medical Center

On Choosing IronPort 

"To be real honest, when we started our search, we didn’t have well defined list of criteria. Basically, our existing spam filter wasn’t cutting it.  It did an okay job of blocking really obvious spam and that’s it.  Over time though, we were getting a lot of feedback from staff.  On a daily basis, we see about 90,000 messages and only 4 percent are valid.  We looked at a lot of options and spent a lot of time evaluating several products. Once we did an evaluation, we knew IronPort was superior.  From day one, we saw a huge increase in messages blocked.  With rules and regulations in the healthcare industry, security and protecting information is critical.  We have a continued focus on security and this was a big factor in why we chose IronPort.   IronPort has an excellent interface – very intuitive, advanced content filtering, provides detailed reports, the ability to tie in encryption and from a management standpoint, it was easy to use.  IronPort just has so many additional features – to have so many options available to us is key.  When we chose IronPort, we looked closely at what more we could be doing with this, and knew there were a lot of possibilities.  With so many different systems to manage,  any time you have a product as intuitive as IronPort, it’s a huge bonus.  And, the demo process was great – it was seamless working with Vital."

Rich Head
Director of Information Services-Technical Support
Mercy Medical Center, Cedar Rapids, IA

“Vital has proven themselves as a trusted partner with the skills and services to implement some of our most complex technologies.”

Greg Martin
CIO
Des Moines Area Community College

"ITS has collaborated with Vital for years.  They consistently present and deliver innovative solutions that provide real value to our organization."

Terry Dooley
CIO
ITS Inc. / Shazam Network

"Vital Support Systems provides customized network solutions, which help us to serve our patients better."

Dan Maurin
Director of Technology
Lawrence Memorial Hospital

"When it comes to, I want to do something, how do I do it? I go to Vital. When you have an issue with your car, you don't go and ask another driver or the dealer, you go and ask a mechanic; that's how I think of Vital."

Gordon Bosse
Director of Technology
Grinnell Mutual Reinsurance Co.