About Us

Support

SUPPORT NUMBER: 515-334-5755
Outside the Des Moines calling area: 1-888-334-5755
SUPPORT E-MAIL: help@vitalsite.com (M-F 8:00 AM to 5:00 PM)

Having a reliable infrastructure is not a luxury. It’s a necessity. That’s why we have the Vital Help Desk to assist you. Through this effort, we hope to assure maximum performance and reliability 24 hours a day, 7 days a week.

When calling for service/repair, please have the following information ready in order to speed processing of your request:

1. Your Name.
2. Your telephone number.
3. The Nature of the problem. We will ask you for the details about the service request. The more detailed and specific you can be, the better we will understand the problem and make the right choice in deciding who needs to address your matter.
4. What type of equipment is affected? This information will allow us to assign the most appropriate Vital engineer to address your needs.