About Us

Hear What Vital Support Systems Clients are Saying! Featuring messages from: Jeff Sparling, Vital Support Systems, CEO Phil Wasson, Tri Rivers Health Partners, V.P. and Chief Information Officer Greg Martin, DMACC, VP of Information Solutions Marti Vandemore, Heartland Financial, Senior V.P. of Information and Operations Jim Thomas, Pella, Corporation IT Director

Case Studies

Vital is committed to our focused business model and the result is expertise unmatched in business critical solutions.  Vital works hand-in-hand with your business and technical people to plan, develop, and deploy end-to-end solutions for protecting your critical business processes through leadership services and technologies.  The following are case studies from our customers who chose to partner with Vital to deploy their mission-critical solutions.

Deduplication, easy integration and quick restores make HP StorageWorks D2D Backup System ideal for Vital Support Systems and SMB clients »

Vital Support Systems Putting the Focus on Healthcare »

HealthMEDX, Inc. (HMX) »

Riverside Casino and Golf Resort »

Blood Center of Iowa »

The Members Group »

Testimonials

Vital Support Systems just completed a VoIP project for our Bank.  I just wanted to let you know that we are very pleased with our new Cisco VoIP phone system and the project resources that Vital provided to complete this project for us.  The Vital team did an excellent job on this project.  We tend to set high standards for the consultants we choose to work with and they certainly met our expectations.  We are looking forward to working with you on our future VoIP projects at our remaining branch offices.

Joel Walker
Senior Vice President
First Federal Bank

"Vital provides us with robust solutions to our business needs.  We are always trying to utilize technology to improve our processes and Vital is one of our most significant partners.  They are always willing to bring new solutions to us, or help facilitate issues with our current products. We enjoy the open communications with Vital.  They are a great group of people and are enthusiastic about what they do.  Their integrity, knowledge and willingness to think creatively makes them a true business partner."

Dean Hiles
Director of Information Technology
Genesis Health Systems

"We don’t have to worry about development or training; we can expect that Vital will bring the appropriate resource to the table to assist us in reaching our goals. Vital staff is courteous, knowledgeable, ready, able and willing to be a full partner in providing excellence in customer service in partnership with Mercy."

Jim Strother
Director of Information Technology
Mercy Medical Center

"Vital personnel meet their commitments but are flexible if the project requires it. Our account manager is very responsive to our needs and all of the network engineers we’ve worked with have been excellent."

JaNelle Anderson
Director of Information Systems
Mary Greeley Medical Center

On Choosing IronPort 

"To be real honest, when we started our search, we didn’t have well defined list of criteria. Basically, our existing spam filter wasn’t cutting it.  It did an okay job of blocking really obvious spam and that’s it.  Over time though, we were getting a lot of feedback from staff.  On a daily basis, we see about 90,000 messages and only 4 percent are valid.  We looked at a lot of options and spent a lot of time evaluating several products. Once we did an evaluation, we knew IronPort was superior.  From day one, we saw a huge increase in messages blocked.  With rules and regulations in the healthcare industry, security and protecting information is critical.  We have a continued focus on security and this was a big factor in why we chose IronPort.   IronPort has an excellent interface – very intuitive, advanced content filtering, provides detailed reports, the ability to tie in encryption and from a management standpoint, it was easy to use.  IronPort just has so many additional features – to have so many options available to us is key.  When we chose IronPort, we looked closely at what more we could be doing with this, and knew there were a lot of possibilities.  With so many different systems to manage,  any time you have a product as intuitive as IronPort, it’s a huge bonus.  And, the demo process was great – it was seamless working with Vital."

Rich Head
Director of Information Services-Technical Support
Mercy Medical Center, Cedar Rapids, IA

“Vital has proven themselves as a trusted partner with the skills and services to implement some of our most complex technologies.”

Greg Martin
CIO
Des Moines Area Community College

"We discuss our entire infrastructure needs to determine the best options for our company.  Our relationship with Vital is not a vendor-customer relationship, it's a partnership.  I trust the work they do, knowing they're giving us their very best."

Scott Manhart
Executive Director of Finance and IT
The Blood Center of Iowa

"ITS has collaborated with Vital for years.  They consistently present and deliver innovative solutions that provide real value to our organization."

Terry Dooley
CIO
ITS Inc. / Shazam Network

"We have entrusted Vital with our technology needs for 9 years; they're our IT department.  Their expertise and experience in designing solutions and solving problems quickly are second to none."

Tom Miller
Sr. Vice President
Polk County Bank

"When it comes to, I want to do something, how do I do it? I go to Vital. When you have an issue with your car, you don't go and ask another driver or the dealer, you go and ask a mechanic; that's how I think of Vital."

Gordon Bosse
Director of Technology
Grinnell Mutual Reinsurance Co.

"Vital Support Systems provides customized network solutions, which help us to serve our patients better."

Dan Maurin
Director of Technology
Lawrence Memorial Hospital