Vital Support Systems Solutions

Server Management Solutions

The information superhighway is a dangerous place. Viruses, hackers, spam… it’s all out there trying to take down — or take over — your server. At Vital, we can handle simple to complex server management and system administration tasks for you. Through our weekly proactive checklist we will make sure that all of the latest patches are applied, along with the most recent anti-virus definition update. We will also review system and event logs for unusual activity and security threats. This proactive approach is like a weekly “health check” to make sure that your environment is as stable as possible to reduce the risk of failure or a security compromise.

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Desktop Management Solutions

Chances are, you’re employees aren’t computer experts. But yet their desktop computers need to be in tip-top shape to ensure their productivity.

Vital’s Desktop Management Services centralize the support, management and control of distributed desktops through a 'common operating environment' and enforcement of standard desktop policies and “best practice” procedures. Vital’s Desktop Management Services provide you with a virtual bench of highly-skilled engineers to service and support your desktops. When an issue arises we will open a secure connection to your desktop and work with the end-user over the phone to resolve the issue in an expedient manner.

In addition to fixing issues quickly as they arise, Vital will perform a weekly "check list" on your desktops to make sure they have the most recent patches applied, anti-virus definitions have been updated, Spyware removed and no significant changes have been made to the user profile. These are the critical tasks that usually get pushed to the “back burner” as resources are busy with other tasks. However, when they are overlooked things can become unstable and expensive to fix.

In fact, The Gartner Group recently performed a study on the difference in cost between a managed XP machine and an unmanaged XP machine. Here is what the Gartner Group concluded:

• 3 year cost of an unmanaged PC: $5,309
• 3 year cost of a managed PC: $3,335

Cost savings = $1,974

A company with a 25 user network could save nearly $50,000 over 3 years.
* as reported in Network Computing, 9-2-04

Click here to download our managed services brochure and learn how Vital Support Systems can save your company money.

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Network Management

Your network is a robust combination of hundreds, or even thousands, of components. And if any of these components fail — or if your network is running at max capacity — your network can become crippled. And that, in turn, can cripple your organization. Vital’s network monitoring provides customers 24/7 network monitoring and support. Our web-based monitoring tool monitors the availability of devices and applications and notifies our Help Desk in the event of failed key network elements, such as switches, servers, and routers along with other mission critical devices and applications. In addition, Vital will provide detailed performance reporting that is beneficial for capacity planning and predictive analysis.

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Disaster Recovery / Hosting

The world is a volatile place. Natural disasters, hackers, careless or disgruntled employees... they can all wreak havoc on your data if it’s not secured properly.

Vital offers high levels of expertise combined with a Class "A" secure data center. We offer a variety of availability, connectivity and security options to suit different needs and budgets. We also provide high-speed circuits from client sites to our data center to support business continuity efforts and on-demand data restoration and back-up.

We have certified engineering staff for HP-UX, Linux and Microsoft operating systems. Using our proven methodologies and best practices we can architect the right solution for your business needs. Our service options include:

Co-location: Vital provides controlled power, data services and other facilities to ensure the uptime of the equipment, but clients own and manage their servers.

Virtual Dedicated Hosting: Vital provides pre-configured Intel or Unix systems based on HP hardware and built on a standard operating environment. A pre-determined portion of the server resources are dedicated to the application. We maintain the server hardware and operating systems while the clients manage the application.

Managed Hosting: This service accommodates large, complex and business-critical systems. Vital can manage the entire infrastructure environment: servers, network, storage, and backup. Clients or their service providers can handle application management and support.

Whatever your data center needs, Vital has the facility to meet those needs with our custom Managed Data Center offerings. Vital personnel will work with you to understand your specific needs and build a solution tailored to your business.

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IP Telephony Support

IP Telephony Day 2 support provides customers with 24/7 monitoring of their mission critical IP Telephony components. Vital will place these components under our comprehensive monitoring program. This web-based application will monitor the availability of devices and applications and notify our engineering team via e-mail or pager in the event of failed key network elements such as switches, servers, voice gateways, and routers along with other mission critical devices and applications. Vital’s IP Telephony monitoring identifies problems before they happen through performance reporting and provides guaranteed response services when faults occur. Customers can open IPT Help Desk tickets either by calling or accessing the ticketing system via the web. Customers will have access to quality technical and business reports to help them in making critical business decisions.

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Business Continuity Plan and Repository

Effective documentation and procedures are vitally important in the development and execution of a business continuity plan. Vital Support Systems uses the data collected during the Business Impact Analysis to develop a detailed Business Continuity Plan for each functional area of your organization. Recognizing that the long term success of your Business Continuity Plan would ultimately be dependent upon your ability to easily access update and distribute its contents, Vital will develop and online repository for all related materials. Using Windows SharePoint Services as a collaborative communication tool, you can store and modify your plan and have anytime-anywhere access to the plan through web based access. The BCP contents developed and stored on SharePoint Include:

• Outage Notification and Incident Response Procedures
• Communication Plan/User Notification List/Telephone Procedures
• Description/Purpose/Criticality/Impact of all supported Applications
• Emergency Access Procedures and Contacts
• Critical Devices
• Equipment configuration Diagrams
• System Flow Charts and Dependency Diagrams
• Detailed Restoration Instructions
• Vendor information and Service Contracts
• Data Archival Procedures
• Department Downtime Procedures
• Change Control Process
• BCP Maintenance Schedule and Revision History

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Contract Administration Services

Vital Support Systems offers administration services for Manufacturer Service Contract covering many types of equipment, software and support. Vital’s professional staff is dedicated to the task of assisting our customers with the review and management of your Support Level Agreement options. Our specialists can help you minimize your management effort and provide you with prompt, accurate service agreement proposals and maintenance. Vital Support Systems Administration Services Features:

• Manufacturer Authorized to Administer Manufacturer Service Contracts
• Provides Administration Efficiency & Cost Effectiveness
• Provides review of your Contract Environment to determine best price/performance benefit
• Cleaner, Clearer Contract documents with quick turn-around
• Multiple contracts Co-termed to Your Fiscal Preference
• Experienced, local point of contact, Contract Consultants

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