Vital Support Systems Solutions

Unified Communications

Your communications infrastructure must be designed to grow as your business grows. And at Vital, we feel that no partner allows us to better serve your communications needs better than Cisco.

With Cisco Unified Communications applications you can streamline business processes by integrating effective communication and collaboration solutions, including messaging; voice, video, and Web conferencing; and unified communications clients. These standards-based applications integrate with business tools that you use every day, such as Microsoft Outlook and IBM Lotus Notes. With Cisco Unified Communications applications, you can quickly and easily access the people, tools, and content that you need, regardless of location, based on your own rules and preferences.

Raise Productivity and Improve Customer Service

Cisco Unified Communications applications help organizations:

• Facilitate more natural collaboration and quicker decision making
• Speed responses and reduce communications delays
• Improve overall efficiency
• Provide more informed and responsive customer service to improve customer loyalty, sales, and profitability

Vital’s team of Cisco-certified engineers is ready to put these industry-leading solutions to work for your business. Integrated communications systems that streamline business to meet the demands of the modern business world — that’s the Vital way.

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Security

At Vital, our number-one priority is your success. And a key ingredient in your success is the security of your data; we take that very seriously.

Vital employs engineers who have achieved Cisco’s highest level of security certification. Their only job is to ensure that your network environment is protected from any and all potential threats. They share best practices with colleagues, utilize innovative network products and put their full attention to protecting your data and technology assets.

Because we take security seriously, Vital has invested strongly in our partnership with Cisco and their “Self-Defending Network” architecture. This architecture is an integrated, collaborative, and adaptive strategic systems approach which helps organizations like yours make the journey from complex point solution strategies to proactive, simplified end-to-end security. It enables organizations to implement business-driven security practices; reduce risk gaps and complexity; lower total cost of ownership; and protect, optimize, and grow their business.

If your data is mission critical, then your data is Vital.

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Wireless

Today’s wired world is increasingly dropping the wires in favor of the flexibility and mobility of wireless technology. But by it’s very nature, wireless can provide some of it’s own management and security challenges.

That’s where Vital comes in.

Vital, a Cisco Gold partner, specializes in wireless technologies. We offer wireless network products that combine the mobility and flexibility users need with all the security and management the enterprise has come to expect from a wired network. Cisco's Unified Wireless Network solution delivers the industry's best wireless LAN security, innovation, and investment protection. The Cisco Unified Wireless Network supports real-time business-critical applications and creates a secure, mobile, interactive workplace for organizations deploying WLANs.

When it’s time to go wireless… it’s time to go Vital.

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Vocera Communications

Not every company’s employees spend their day parked behind a desk within arms reach of a phone or computer. But the speed at which today’s businesses must operate to stay competitive demands that your mobile employees are instantly reachable wherever they might be.

Vocera’s hands-free 802.11b wireless voice communicators are the answer. This cost-effective, easy-to-use system is perfect for hospitals, retail stores, and other building and campus environments. There's no need to remember phone numbers. Simply say the name, title, or function of the person you need to reach and Vocera connects you instantly to the people and information you need.

It’s Star Trek™ technology for today’s business environment. And you’ll find it from Vital.

To see a demo of this exciting technology, go here to visit Vocera's site and click on the "View Demo" button.

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IP Telephony or VoIP Solutions

Replacing the traditional telephone with VoIP brings immense benefits to organizations. Vital Support Systems is a Cisco Gold Partner with extensive experience architecting and implementing Cisco’s IP Telephony family of products. VoIP brings the benefits of voice communications moving from legacy antilog to digital technology. The telephony becomes a computer. The ability to integrate voice with other IT technology is endless. Vital Support Systems has extensive experience architecting and implementing Cisco IP Telephony solutions. Whether your organization is 15 persons or 15,000, VoIP brings you immediate benefits. Vital has extensive demo capabilities in corporation with Cisco.

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Call Center Solutions

Vital Support Systems is a Cisco Gold Partner with extensive experience implementing Cisco’s extensive family of Call Center technology, especially Cisco Unified Communications Manager. Today, customers have a lot of choices in how they communicate with business. Traditional telephone calls still is the most frequent choice. Email, instant messaging, text messaging and more are emerging technologies. Vital Support Systems depth and breadth of experience with Cisco’s IP Telephony and Unified Messaging technology can assist organizations in changing their Call Centers in to highly effective customer support organizations. Vital is also an HP Oracle and Microsoft Sql Server Elite Partners. Vital is able to bring its extensive experience in data base and Business Intelligence to integrate with Call Center technology, thus making it possible to bring the power of the business data to the customer’s Call Center experience with data base dipping expertise. Vital Support Systems is able to demonstrate these technologies in Kansas City in cooperation with Cisco.

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Highly Available and Secure Network Solutions

As IT technology continues to change and the role of IT in business increases, Network Security is a core requirement for any IT organization. Vital Support Systems is a Cisco Gold Partner and has extensive experience architecting and implementing secure networks for mid market business. Add to the security requirement High Availability and the technology challenge increases exponentially. Vital Support Systems Network Consultants have the essential experience and knowledge to architect redundant secure networks. The ability to transparently route network traffic from one internet access provider to an second provider while maintaining security is complex and requires broad and deep knowledge of the problem and technology available to provide highly reliable and secure networks. Vital has such experience.

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